Refund policy

Last updated: July 30, 2026

The 60-Day Promise

We want NuvelleLab to earn its place in your routine. If it doesn't, you have 60 days from the day your order is delivered to request a full refund of the purchase price. No restocking fees, no runaround, no hoops.

You do not need to send the product back. Opened, half-used, or finished entirely — the refund stands. We would rather you actually tried it than kept it sealed to protect a return window.

Refund Eligibility

To be eligible for a refund:

Your request must be started within 60 days of delivery.
You must have your order number or proof of purchase (your order confirmation email works).
The guarantee covers your first order of a given product. Repeat orders of the same product are refundable at our discretion.

How to Request a Refund

Email us at support@nuvellelab.com with your order number and, briefly, what didn't work. This is genuinely useful to us.
Our team will reply within 1 business day to confirm.
Your refund is issued to your original payment method. In most cases there is nothing to ship back.

If we do ask you to return an item — which is rare, and usually only for a damaged or incorrect shipment — we will send you the return address and cover the shipping.

Refunds

Approved refunds are issued to your original payment method within 5 to 10 business days of approval.
Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
If more than 15 business days have passed since we confirmed your refund and you still don't see it, email support@nuvellelab.com and we will track it down.

Exchanges

If you'd like a different product or flavor instead of a refund, let us know when you contact us. Exchanges are subject to availability. The fastest path is usually to take the refund and place a new order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, if the tamper seal is broken on arrival, or if you received the wrong item, email support@nuvellelab.com within 30 days of delivery with a photo of the issue. We will make it right with a free replacement or a full refund, and you will not pay any shipping. This applies regardless of the conditions above.

Please don't consume a product whose seal has arrived broken or damaged.

Subscriptions

You can pause, skip, or cancel a subscription at any time from your account, or by emailing us — no phone call, no retention script.
Cancel or skip at least 48 hours before your next scheduled charge to stop that shipment. If a subscription order has already been charged and dispatched, it falls under the 60-day promise above.

Order Cancellations

If you need to cancel or change an order, email support@nuvellelab.com as soon as possible. We can usually cancel an order that has not yet been dispatched. Once an order has shipped, it falls under the process above.

A Note on Suitability

Our products are dietary supplements, not medicine. They are not intended to diagnose, treat, cure, or prevent any disease. If you are pregnant, nursing, taking prescription medication — particularly anything that affects blood sugar — or managing a health condition, talk to your doctor before starting. If your doctor advises against it after you've ordered, that's exactly what the 60-day promise is for. Just email us.

Questions?

Our support team is happy to help.

Email: support@nuvellelab.com