Help Centre
Most answers are below. If yours is not, the care team replies within one business day.
Which format should I take?
Same active. Three different reasons people stop taking it.
Gummies · 400mg
Pick these if the taste is what stopped you. Sugar-free watermelon, two before your largest meal.
Liquid Drops · 1,500mg
Pick these if swallowing capsules is the problem, or you want to dial the dose up and down.
Patches · 30 per pack
Pick these if your stomach is the problem, or you want one decision a day instead of three.
Still deciding? Take the two-minute format quiz or compare all three side by side.
Frequently asked
Taking it
How long until I notice anything?
Treat berberine as a 90-day rhythm rather than a two-week
trial. People who report a change usually describe it appearing somewhere between
weeks two and four, most often as a quieter appetite through the afternoon. If
nothing has shifted by the end of your second month, tell us and we will refund
you.†
I tried berberine before and it did nothing. Why would this be different?
There is a good chance you never really took it. Over half of
berberine products bury the real number inside a blend total on the front of the bag,
so a confident-looking 1,500mg can be mostly cheaper ingredients with only a fraction
of it berberine. It is legal, and it is the most common reason people conclude the
ingredient does not work. Flip any bag over and look for berberine printed as its own
line: our gummies print 400mg of berberine HCl that way, with Ceylon cinnamon rather
than the cheaper cassia, and every other ingredient and concentration disclosed
alongside it.†
Is a gummy as strong as taking capsules?
No, and we would rather say so. The gummies are 400mg of
berberine, which is less than a three-capsule-a-day regimen gives you. What we would
say for them is that capsules are bitter, rough on the stomach and usually abandoned
by week two, and a dose you do not take is 0mg. If you know you will stay consistent
with capsules, take capsules. If you have quit them before, the format is the whole
point.†
When in the day should I take it?
Before your largest meal, whenever that falls. Two gummies
or one dropper about twenty minutes ahead; patches go on in the morning and come
off after 8 to 12 hours. Consistency matters more than the exact hour, so pick
the meal you never skip and anchor to that.
Can I take two formats at once?
People do, most often patches on weekdays and gummies at
weekends, but start with one for the first month. If you begin with two you will
not know which one is worth repurchasing.
Will the gummies taste bitter?
No. Berberine is a famously bitter alkaloid, which is exactly
why the gummy exists: natural watermelon, no added sugar. Bitterness and stomach
upset are the two reasons people abandon capsules in the first fortnight.
What is actually in each one?
Gummies carry 400mg berberine HCl with Ceylon cinnamon, milk
thistle and apple cider vinegar. Drops carry 1,500mg berberine with ginger and
cinnamon. Full panels sit on each product page. Botanical amounts on the gummy
are label-stated on an extract-equivalent basis, which is standard in the
category, not literal weights inside the gummy.
Is it safe with my medication?
Ask your doctor first. Berberine can interact with blood
thinners and with diabetes medication including metformin. Not for use by
pregnant or nursing women. Keep out of reach of children.†
Orders & delivery
How much is shipping?
Free, on every order, at every tier. Orders placed before
2pm ET ship the same business day; after that, and at weekends, the next business
day.
When will it arrive?
United States 7 to 12 business days, Canada 10 to 16, UK and
EU 12 to 20, rest of world 15 to 28. Tracking is emailed as soon as the label is
created and can take up to 24 hours to show movement. If it has not updated in
seven business days, tell us and we will open a carrier trace.
Do you ship internationally?
Yes. Customs duties or import taxes set by the destination
country are the recipient's responsibility and are not collected at checkout.
What are the free gifts?
At two units you unlock the bamboo lid glass jar; at three
you add the Metabolic Reset Guide. They are added automatically at checkout, and
they are yours to keep even if you claim a refund.
Refills & refunds
How does the 60-day guarantee work?
Try it for sixty days. If it has not earned its place in
your routine, email us with your order number and we refund the purchase price.
You do not need to send anything back — opened, half used or finished
entirely, the refund stands. We would rather you actually tried it than kept it
sealed to protect a return window.
How do I pause, skip or cancel a subscription?
From your account, in under a minute. No phone call and no
retention script. Changes made at least 48 hours before a renewal date apply to
that renewal. Manage refills.
What does Subscribe & Save actually save?
25% off every order, applied to whichever tier you choose,
and it stacks with the bundle gifts. Cancel whenever; the discount is not a
lock-in.
My order arrived damaged or wrong.
We replace it at our cost and you do not need to return
anything. Send a photo with your order number and we will have a replacement
moving the same day where we can.
†These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
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